プライバシーポリシー

Privacy of an individual is of utmost importance for the Gateway APP Japan (GAJa,hereafter the “Company”). The Company deliberately handles, utilizes, and provides personal information of our customers to a third party with extreme caution. A customer may choose personal information not to be utilized or provided to a third party upon the customer’s request; however please understand that it may partially or totally disable availability of the Service. The Company stipulates the following privacy policy (hereafter the “Policy”) in regards to handling of user information including personal information on users in the service provided through the app called “Gateway App” by the Company (hereafter the “Service”). Phrases used in the Policy shall be in accordance with the description of the Terms of Service.

Article 1: User information collected and collection method

1. ”User information” in the Policy shall mean information relating to identification of a user, as well as other information generated or accumulated in the action history in the communication service, smart phones of other users, and terminals such as PC, etc. that are collected by the Company and business partner’s service under the Policy.

User information collected by the Company in the Service shall include the following, depending on the collection method.
(1) Information to be provided directly by the user to the Company
・E-mail
・Password
・Country
・Language used
・Gender
・Age
・Business/ group tour / individual
・Destination
・Places where you want to visit at some stage
・What you want to eat / dietary restriction
・What you want to shop
・Date of your entry to Japan
・Duration of your stay

(2) Information collected by the Company when the user utilizes the Service
The Company may collect information on the access status to the Service and manner of use. Such information includes the following in accordance with the current schedule.
・Coordinates

Article 2: Purpose of utilization

1. User information may be utilized to provide the Service as stipulated in Section 2 of this article, as well as for other purposes as stipulated in Section 3 of this article. It shall not be utilized for any other purposes, unless required under laws and ordinances or otherwise requested by public organizations.

2. Specific purposes to utilize user information in relation to provision of the Service shall be the following.
(1) Receipt of registration, ID confirmation, provision of the Service, maintenance, continuation, protection, and improvement in relation to the Service
(2) Advice, handling of inquiries, etc. in relation to the Service
(3) Handling of acts that breach on the Terms, policies, etc. of the Company (hereafter the “Terms, etc.”) in relation to the Service
(4) Notice of changes, etc. in the Terms, etc. in relation to the Service
(5) Utilization incidental to the above purposes of utilization

3. Purposes of utilization other than the above section as well as items of user information corresponding to them shall be the following.
(1) To prepare statistical data relating to the Service of the Company and process into a form that individuals cannot be identified
・Coordinates
(2) To provide the Service to the registered user through business partner’s service
・E-mail
・Country
・Language used
・Gender
・Age
・Business / group tour / individual
・Destination
・Places where you want to visit at some point
・What you want to eat / dietary restriction
・What you want to shop
・Date of your entry to Japan
・Duration of your stay
(3) To verify/study the usage status by users
・All information acquired

Article 3: Method of notice/disclosure or consent acquisition; method to request suspension of utilization

1. User’s consent shall be obtained prior to collection in regards to the following user information.
・Coordinates

2. A user may request suspension to utilize all or part of user information with specified setting in the Service. In this case, the Company shall suspend such utilization in accordance with stipulation by the Company.

Article 4: Provision to a third party

1. The Company shall not provide personal information among user information to a third party without obtaining prior consent from the user, unless disclosure is approved under the Personal Information Protection Act and other laws and ordinances. However, this stipulation shall not be applicable in the case of the following.
(1) The Company delegates handling of all or part of personal information within the scope necessary to accomplish the purposes of utilization.
(2) Personal information is provided as a result of business succession due to merger or other reasons.
(3) It is necessary to provide cooperation for government organizations or local authorities as well as those who are delegated by them to perform affairs stipulated by laws and ordinances, and performance of such affairs may be hindered by obtaining user’s consent.
(4) It is otherwise approved by the Personal Information Protection Act and other laws and ordinances.

2. Regardless of the above section, information indicated in Article 1 shall be electronically provided to a third party including a corporation that provides business partner’s service to accomplish the purposes of utilization under Article 2 Section 3.

Article 5: Delegation of personal information

The Company may delegate part of its business relating to the Service to a company with whom an agreement on personal information is executed with the Company. The contractor shall utilize personal information within the scope necessary to perform the business.

Article 6: Supervision in regards to handling of personal information

The Company shall be responsible for supervision of employees and contractors who perform the business in regards to all aspects of duties where personal information is handled in relation to the Service, and take reasonable measures to accomplish such supervisory responsibilities.

Article 7: Disclosure of personal information

When a user requests disclosure of personal information in accordance with stipulations of the Personal Information Protection Act, the Company shall disclose it without delay upon confirming the request is made by the user. (If such personal information does not exist, that effect shall be notified.)

However, this may not be applicable in the case that the Company is not liable for disclosure under the Personal Information Protection Act and other laws and ordinances.

Article 8: Correction, suspension of utilization, etc. of personal information

1. In the case that a user (1) requests correction of personal information under stipulations of the Personal Information Protection Act because the personal information is not true, or (2) requests suspension of utilization under stipulations of the Personal Information Protection Act because the personal information is handled beyond the scope of purposes of utilization published in advance or is collected by using false or other illegal methods, the Company shall conduct necessary research without delay upon confirming the request is made by the user, and based on the results, the content of personal information is corrected or the utilization is suspended, which shall be notified to the user. When it is determined that correction or suspension of utilization is not made in accordance with valid reasons, such effect shall be notified to the user.

2. Stipulations in the above two sections shall not be applicable in the case that the Company is not liable for correction, suspension of utilization, etc. under the Personal Information Protection Act and other laws and ordinances.

Article 9: Contact for inquiry, etc.

Please use the following for opinions, questions, claims and withdrawal applications as well as other inquiries on handling of user information.
http://www.ga-ja.com/contact.html

Article 10: Procedure to revise the privacy policy

1. The Company shall review the operational status in regards to handling of user information from time to time in attempt of continuous improvement, and may revise the Policy without user’s approval as necessary.

2. The Policy after revision shall take effect at the time when it is posted on the website of the Company.

3. When a user utilizes the Service after the revised Policy is posted on the website of the Company, it shall mean that the user has agreed on all contents of the Policy after revision. A customer who does not agree on the Policy after revision may not utilize the Service.

However, user’s approval shall be obtained with the method originally stipulated in regards to revision that legally requires user’s consent.

Date of enforcement: August 1, 2015